Wednesday, June 18, 2014

No-License or License File is Missing or Corrupted issue - CM 6.3



No-License: License File is Missing or Corrupted issue in CM 6.3


MES
Avaya Aura® System Platform - vsp-patch-6.3.1.08003.0                     
Services VM                                                               
Avaya Aura® System Manager (SMGR)    - 6.3.2.4.1492           
Avaya Aura® Session Manager (SM)         - 6.3.2.0.632028          
Avaya Aura® Presence Services (PS)        - 6.2.0.0.0182         
Avaya Aura® Communication Manager (CM)  - 06.3-03.0.124.0  
Avaya Aura® Application Enablement Services  - 6.3.1.0.19


Error Snapshot in CM


dadmin@COOP-AVAYA-CM> statuslicense -v
CommunicaMgr License Mode: No License
System Administration Is Blocked.
Contact Your Service Representative Immediately.
    License File is Missing or Corrupted
    Incompatible WebLM Version.
checking application CommunicaMgr version R016x.03.0.124.0
checking application Messaging version 6.3
Messaging License Mode: ERROR
Messaging System Administration Will Be Blocked in Approximately 30 Days.
WebLM server used for License:
https://XXX.XXX.XXX.XXX:52233/WebLM/LicenseServer
Module ID is 1
System ID is 1

Resolution's of issue 

CM patch 03.0.124.0-21053 (FP3) is compatible with MES 6.2.2 with FP3, also see below Release notes for MES 6.2.2 FP3 compatible versions https://downloads.avaya.com/css/P8/documents/100175449
Page 11.
The background of the problem is that in MES the WebLM server is installed on System Manager, and that version of WebLM server is not compatible with the installed CM patch.





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