Thursday, May 22, 2014

Using ARS to restrict outgoing calls

Using ARS to restrict outgoing calls


With ARS, you can block outgoing calls to specific dialed strings. For example, you can restrict
Users from making international calls to countries where you do not do business,
Security alert:
To prevent toll fraud, deny calls to countries where you do not do business. The following
Countries are currently concerns for fraudulent calling.
Country code country code
IRAQ – (000 + 964 + Local Number)
South Korea (000 + 82 +Local Number)  
To prevent callers from placing calls to Iraq (964):

Procedure

1. Type change ars analysis location 1 0
2. Press Enter
a. Enter 000 (international access)
b. Enter the country code (964)
The system displays the ARS Digit Analysis Table screen.
3. Move to a blank Dialed String field.
Skip to Step 6 to deny calls to this dialed string
If the dialed string is already defined in your system, the system displays the cursor
in the appropriate Dialed String field.
4. Enter 000964 in the Dialed String field.
5. Enter 10 in the Total Min and 23 in Total Max fields.
6. Enter deny (denied) in the Route Pattern field.
7. Enter intl in the Call Type field.
8. Press Enter to save your changes

How to Upgrade Avaya Call Recoder Patch CSCM 10 Patch 101

How to Upgrade Avaya Call Recoder Patch CSCM 10 Patch 101


11)      Login to Web portal and check Current Version of CSCM 
22)      Login to CLI using Root/Password
33)      Service CSCM stop (Service impacting command )
44)      Open WIN SCP and login using witness user only
55)      Go to path /opt/witness/tomcat5525/shared/lib/
66)      Copy cscmmain.jar and cscmres.jar to your local PC for backup or roll back
77)      Copy cscmmain.jar and cscmres.jar from the patch package to the location where the previous version was /opt/witness/tomcat5525/shared/lib/
88)      Go to path /opt/witness/tomcat5525/webapps/  copy Root.war to your local PC for backup or roll back
99)      Copy root.war  from the patch package to the location where the previous version was  /opt/witness/tomcat5525/webapps
110)   Go to CLI prompt
111)   Type #cd  /opt/witness/tomcat5525/shared/lib/
112)   Type #ll
113)   Replace file permission should be 


14)   Run command #cdmod 644 *
115)   Go to opt/witness/tomcat5525/webapps
116)   Type #cd opt/witness/tomcat5525/webapps and perform below command
117)   Start CSCM service
118)   Check in WEB Portal and verify patch version
219)   Monitor ACR activities